Due to Covid19, Delivery may take up to 10 days. We hope you can understand.

Shipping Policy

Shipping Fee & Time

Free shipping for all orders of £60.00 or more for all UK customers.

Products shipped via free shipping service are normally delivered within 2-5 business days after processing payment. Due to the COVID-19, the regular shipping time may be delayed.
Shipping Orders
Orders will be shipped within 2-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through onsonlife.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Delivery Address
A correct and complete delivery address is essential.P.O. Box address is not supported by most couriers, so please fill the normal address. Currently, we only ship orders to the UK.

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status

Order(s) will be shipped by our UK warehouse based near Leicester when you place an order vacuumrobot.co.uk website.

Order will ship by UPS, USPS, and so on, and you will receive a shipping information email automatically from onsonlife.com. Please check your email address. If you haven't found the email, please check your spam box and add ONSON to your contact list.

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